Back in 2006, Sustrans published a leaflet titled How to produce active travel directions for your visitors and staff. It doesn’t seem to be on their website anymore (at least not that I can find) but I don’t know why because it’s useful and it can still be found here.
Anyway, quoting from the leaflet, the general idea is that you should:
“Start with the assumption that people should not have to use a car to get to your premises; [...] “Lay out your travel guidance in the healthiest order – start with walking and cycling, then public transport (because there is usually a walk at each end of the journey) and finally car travel. Of course some people will need to drive, but put information about driving and parking last, so that the healthier ways to travel are most prominent. As a rule of thumb, a distance of about two miles is walkable for many people and up to about five miles is reasonable to cycle.”
Now a common grumble amongst active travel advocates is that plenty of lip service is paid to the importance of walking and cycling but that’s where it stops: mere fine words without the buttered parsnips of effective infrastructure. I’d agree, of course of course of course, but a lot of the time we don’t even get the lip service. And that really grates – either they can’t even be bothered to mouth the words – or, more likely and even worse – they don’t even know that they are supposed to be paying lip service. And, if the message hasn’t yet got out to all well-meaning-liberal-arty-sustainability-greeny folks, then that means the whole active travel agenda has just failed, failed, failed.
So what has got this stirred up for me? Every so often – genuinely, not looking for things to get worked up about, not even thinking about active travel, with quite other of my many projects in mind – I look up the web for interesting places and interesting short courses. And, if anything catches my fancy, I look at the “how to find us” page to see if it’s practical to get there by public transport.
I found an interesting place recently, in the Cotwolds, so not too far from Bristol. Their website categorises their courses into: Arts, Sustainability, Spirituality and Wellbeing. Great – and I’m not saying that in a mocking tone – it looks a lovely place. These definitely count as well-meaning-liberal-arty-sustainability-greeny folks. There was a wood-carving course that looked an interesting way to spend a weekend. So I went to the “how to find us” page. Which consists of :
96 words on “driving” including an invitation to “contact us if you would like more detailed instructions”
62 words on “by plane” (It’s also a conference venue, so not quite as bonkers as it looks. I’ve written at tedious length about flying elsewhere.).
Sandwiched in between these two are 26 words on “By train”
And that’s it. But it is actually worse than that. Here is the whole of the “By train” section:
If coming by train, take a taxi from the Stroud train station (max. 2 miles). For hiking enthusiasts, it takes approximately half an hour by foot!
WHAT? It’s only two effing miles from the station. Have they heard of bicycles? Maybe it’s on a gigantic hill? Who knows? So bloody TELL ME. Yes, I can read a map – but then so can your driving friends you’re so eager to help. Is it in a bus desert, or have they merely not bothered to find out? And And And …. what the hell is that exclamation mark about? Two miles is not a flaming “hike”. It does not require “enthusiasm”. It’s the distance I sometimes walk to the main station in Bristol – and really it’s not that unusual, if you bother to ask.
Yes, I know this was intended to be cheerful and humorous in tone, but it completely misses the mark. It seems to say the author thinks that choosing to walk for half an hour is kind of weird.
So did I write to them?
Yes of course I did. And I wrote as politely and non-preachily as I know how, I cited some research without being too academic about it and I explained how active travel slots into the sustainability agenda. And of course I had no reply. TL;DR for one thing. Or my email is languishing in their spam folder – I sent the sustrans leaflet as an attachment, when I should have linked to it. Equally likely though, is that it’s above the pay-grade of the admin-person who answers the general email. Someone else, with whom they have no contact, authored their website and they have no power, knowledge or authority to tweak the fixed pages.
The other possibility of course, is that my letter was read, but with sheer bafflement. I tried to raise the same issue when I was an Open University tutor. In this case the instructions were “how to get a tutorial venue” (and oh, the detail and concern about parking and the complete absence of information about anything else). I was met with blank incomprehension, which hardened into impenetrable defensiveness as I tried to clarify.
At least lip-service is kind of comforting. I’ll take it as an alternative to the public implication that I’m weird.
Why haven’t I linked to the offending page?
I don’t like this aggressive internet culture and I don’t want to pick them out. It wasn’t the fault of one particular organisation – it’s just the whole damn systemic crap.